1. Return & Refund Eligibility

At Birdster, we take pride in providing high-quality products and exceptional service. To maintain our commitment to excellence, we offer returns and refunds only under the following conditions:

•Defective or Damaged Products: If you receive a product that is defective or damaged due to manufacturing issues, you may request a return or exchange.

•Incorrect Item Received: If you receive an item different from what you ordered, we will replace it with the correct product at no additional cost.

2. Non-Refundable & Non-Returnable Items

We do not accept returns or offer refunds in the following cases:

•Change of Mind: Due to the nature of our products, we do not offer refunds or returns for personal preference.

•Accidental Orders: Please review your order carefully before completing the purchase.

•Damage Due to Misuse: Products damaged due to improper handling, unauthorized modifications, or accidents are not eligible for return or refund.

3. How to Request a Return or Refund

If you believe your product qualifies for a return or refund due to a quality issue, please follow these steps:

1.Contact Us within 7 days of receiving your order at [email protected] with your order number, a description of the issue, and clear photos of the product.

2.Our support team will review your request and provide further instructions.

3.If approved, you will receive a return authorization and shipping details.

4.Once we receive and inspect the returned item, we will process a replacement or refund accordingly.

4. Return Shipping

•If your return is due to a defective or incorrect item, we will cover the return shipping cost.

•Customers are responsible for return shipping costs if they send back items without prior approval.

5. Refund Processing Time

Approved refunds will be processed within 5-10 business days after we receive the returned product. Refunds will be issued to the original payment method.

For any inquiries, please contact our support team at [email protected].